Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most U.S. orders are processed and shipped within 1-3 business days. Once shipped, standard U.S. delivery typically takes 5-7 business days. Delivery times to Canada vary by destination and carrier.

What are your shipping rates?
Standard shipping for U.S. retail orders is a flat $7.99. Shipping to Canada is available on eligible products, with rates shown at checkout.

Can I track my order?
Yes, you'll receive a tracking number via email once your order ships.

Products

Where is your coffee sourced from?
We source our coffees from a curated selection of premium roasters and specialty coffee companies, with an emphasis on quality, variety, and exceptional coffees from around the world.

Do you offer decaf options?
Yes! We carry a selection of decaf coffees. Browse our full catalog for options.

Returns & Refunds

Do you accept returns or offer refunds on coffee?
Because coffee is a perishable food product, all coffee sales are final and we do not accept returns or offer refunds.

What if there is a problem with my order?
If your order arrives damaged or you receive the wrong item, please contact us so we can review the issue and help resolve it.

Contact Us

How can I reach you?
You can reach us via our contact page or by emailing us directly. We aim to respond within 24-48 hours.